The first batch is here. Early pricing while it lasts.
Shipping, Returns & Refunds Policy
Introduction
Purchases
No guarantees
Shipping Methods, Delivery Estimates, and Charges
Address Accuracy and Failed Delivery
Risk of Loss; Lost, Stolen, or Delayed Packages
General Returns and Refunds Policy
Risk of Loss and Title
Eligible Refund or Replacement Scenarios
How to Submit a Claim
Resolution Method
Force Majeure and Operational Delays
Policy Updates and Contact
Introduction
Shipping Scope
Processing Times
Shipping Methods, Delivery Estimates, and Charges
Address Accuracy and Failed Delivery
Risk of Loss; Lost, Stolen, or Delayed Packages
General Returns and Refunds Policy
Risk of Loss and Title
Eligible Refund or Replacement Scenarios
How to Submit a Claim
Resolution Method
Force Majeure and Operational Delays
Policy Updates and Contact
Open Mouth Food, Inc.
Last Updated: April 22, 2026
This Shipping, Returns & Refunds Policy explains how Open Mouth Food, Inc. handles order processing, shipment, delivery, damaged or incorrect orders, returns, refunds, replacements, and related customer
Shipping Scope
We currently ship orders within the United States only. We do not currently offer international shipping through the Site.
Processing Times
Most in-stock orders are processed within 1 to 3 business days after payment authorization, excluding weekends and holidays. Processing times may be longer during product launches, holidays, promotions, severe weather, supply interruptions, inventory reconciliation, or other high-volume periods. Processing time refers to the time needed to review, pick, pack, and hand off an order to the carrier. It does not include carrier transit time.
Shipping Methods, Delivery Estimates, and Charges
Available shipping methods and estimated delivery windows are shown at checkout. Transit estimates are provided by carriers and are not guaranteed unless expressly stated otherwise. Once a package leaves our facility or fulfillment partner, carrier performance is outside our direct control. Weather events, route disruptions, address issues, regional service constraints, and carrier capacity may affect delivery timing. Shipping charges, if any, are calculated at checkout based on the destination, order size, applicable promotions, and selected shipping speed. We reserve the right to adjust shipping promotions, thresholds, and carrier selections at any time. When available, we will send shipment confirmation and tracking information to the email address associated with your order. Tracking updates are generated by the carrier and may not update in real time.
Address Accuracy and Failed Delivery
You are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delays, failed deliveries, additional charges, or loss caused by incorrect, incomplete, or outdated address information supplied by the customer. If a package is returned because of an address error, failed delivery attempts, refusal, or inability to access the delivery location, we may charge additional shipping fees before reshipping and may deduct outbound and return shipping costs from any discretionary refund.
Risk of Loss; Lost, Stolen, or Delayed Packages
Risk of loss and title pass as stated in our Terms of Service or as otherwise required by applicable law. Once the carrier confirms delivery, responsibility for the package generally transfers to the recipient, subject to any rights that cannot be waived under law. If your package is delayed, please monitor tracking and allow a reasonable additional transit window. If a package appears lost in transit, contact us and we may, at our discretion, assist with a carrier claim or issue review. If tracking shows the order was delivered but you cannot locate it, please check with neighbors, household members, reception, building staff, and the carrier. We are not responsible for theft or loss after documented delivery, though we may evaluate certain situations case by case.
General Returns and Refunds Policy
Because our products are consumable food items, all sales are generally final. We do not accept routine returns of food products, and we do not restock or resell returned food items. Refunds, replacements, and credits are available only as stated in this Policy or as otherwise required by law.
Eligible Refund or Replacement Scenarios
We may, in our sole but reasonable discretion, offer a refund, store credit, or replacement if: Your order arrives with visible shipping damage that materially affects the product. You receive the wrong item. The product is defective, compromised, or otherwise unusable upon arrival due to a verified fulfillment or packaging issue. Another issue materially affected the order and is fairly attributable to us or our fulfillment partners after our review.
How to Submit a Claim
To request review of an order issue, email info@omu.food within 48 hours after recorded delivery. Include your full name, order number, email address used for purchase, a description of the issue, and clear photographs showing the product, any damage, and the exterior packaging including the shipping label where available. Failure to provide timely notice or reasonably requested information may limit our ability to investigate and may result in denial of the claim.
Non-Refundable Situations
Except where required by law, refunds, replacements, and credits are generally not available for: Personal taste preference or change of mind. Minor packaging cosmetic issues that do not affect product safety or usability. Orders successfully delivered to the address provided but later lost, stolen, misplaced, or exposed to unsuitable conditions after delivery. Damage, spoilage, or dissatisfaction resulting from improper storage, reheating, handling, or use contrary to package directions. Orders delayed due to carrier disruptions, weather, or other circumstances outside our reasonable control where the product remains usable and within applicable dating. Repeated claims, suspicious activity, misuse of our customer care process, false claims, or abusive chargebacks.
Resolution Method
If a claim is approved, we may choose the appropriate remedy, including a replacement shipment, partial refund, full refund, or store credit. Approved refunds will generally be issued to the original payment method. Processing times depend on your payment provider. We ask that you contact us first before filing a chargeback so we have a reasonable opportunity to resolve the issue.
Force Majeure and Operational Delays
We are not liable for shipping delays, fulfillment failures, or operational disruptions caused by events outside our reasonable control, including weather, natural disasters, public health events, labor interruptions, transportation disruptions, cyber incidents, carrier disruptions, utility interruptions, supplier failures, ingredient shortages, government action, or acts of war or terrorism.
Policy Updates and Contact
We may update this Shipping, Returns & Refunds Policy from time to time. The version posted on the Site at the time of your purchase will generally apply unless a change is required by law or expressly stated otherwise. Open Mouth Food, Inc. 1350 Regal Drive, Napa, CA 94558 Email: info@omu.food